Role of Outsourcing in Housekeeping Department Essay

Role of Outsourcing in Housekeeping Department - Essay Example Housekeeping activities that are increasing being outsourced these days involve gym, gardening, swimming pool, linen, laundry, carpet cleaning, curtain cleaning, window cleaning, marble polishing etc (Kim and Mi Kim). These activities are also discussed in the study text books. What actually is the surprising trend that is being followed in large chain of hotels is the outsourcing of more areas which includes floor cleaning, faà §ade cleaning, terrace cleaning and its maintenance, horticulture, pest control and entire compound including all offices. There are few reasons of outsourcing of housekeeping department that have been identified in an interview with Mr. Zubair Baweja, managing director, Hotel Regent Plaza Karachi, where he explained that the foremost reason in outsourcing area is to put more attention towards the main activities of the hotel business. Those areas in which management is not directly involved with the guests are outsourced to specialized firms which bring in more efficiency and effectiveness in housekeeping activities. The other reasons which caused the management of hotel to go for outsourcing is to eliminate the employee power in the hotel. The effect of unionization and other labour bodies are discouraged by the tool of outsourcing some areas of business. Moreover, the management avoids some high fixed costs which contain selection, recruitment, training and development and turnover costs which could have been incurred, had some departments not been outsourced.

Quality Management Essay Example | Topics and Well Written Essays - 500 words

Quality Management - Essay Example (ISO, 2008) Total Quality Management is one approach which can be used to improve an enhance product quality. Dr. Edwards Demming came up with the idea of total quality management, and this idea was first adopted and implemented by the Japanese. Total Quality Management is continuously improving products and processes by focusing on quality at each stage of production. It tries to get it right the first time and not have any defects. There is an emphasis on ensuring that the customer is always satisfied as total quality management has a consumer comes first orientation and in this context the customer can be other people/departments in the same business that the task is being completed for, not just the final customer. (Stark, 1998) Enhancing efficiency eventually adds to quality products in terms of lower costs either in the form of less wastage or higher output per input. The business should keep a constant check of efficiency levels with the help of either factor productivity or labor productivity ratios.